Frequently Asked Questions

General Questions

Find answers to your general questions.
What is Kamaku?
Kamaku is an advanced wearable technology for pets that offers real-time health monitoring and location tracking. It’s designed for individual pet owners, families, and professionals, enhancing animal safety with features like geofencing, activity tracking, and integration with smart home systems.
What makes Kamaku different from other pet trackers?
Kamaku excels with long battery life (up to 120 days on standby), real-time health monitoring, and superior connectivity in rural and remote areas, even where other products often fail due to poor signal. It does not require SIM cards to operate, making it easy to use across different locations without incurring extra fees for cellular coverage. The device is also fully integrated with Google Home, Alexa, and Apple HomeKit, making it an exceptional choice for both urban and rural pet owners.
Who is Kamaku for?
Kamaku is suitable for a wide range of pet owners, including families with multiple pets, frequent travellers, pet trainers, and professionals such as veterinarians or pet sitters. It helps ensure the safety and health of pets through comprehensive monitoring.
Do I need a SIM card for Kamaku to work?
No, Kamaku does not require a SIM card for the Starter Plan, which means you can monitor your pet completely free of charge. There are no subscription fees or hidden costs associated with the Starter Plan, making it an affordable, zero-cost option for basic tracking and safety. For the Basic, Premium and Elite Plans, Kamaku includes a built-in SIM card that enables enhanced connectivity. This integrated SIM allows for a range of advanced features, such as real-time health monitoring, customizable alerts, and the ability to set up multiple geofences. These additional functionalities ensure that you have comprehensive control over your pet’s safety and well-being, giving you peace of mind regardless of where you are.
What health metrics does Kamaku track?
Kamaku tracks various health indicators such as steps, activity levels, sleep quality, barking and, for Premium and Elite users, water intake and calorie consumption. With custom alerts, the device can notify users of any unusual behaviour patterns, providing early detection of potential health concerns. While Kamaku is not a replacement for veterinary care, it provides continuous data on your pet’s daily activities and habits, allowing you to quickly identify changes in health and act when needed.
How accurate is the location tracking, and how does it perform in remote areas?
Kamaku offers highly accurate GPS tracking, supporting up to 365 days of location history for the Premium Plan and up to 3 years or more for the Elite Plan. Additionally, geofencing alerts are triggered when your pet leaves a predefined safe zone, ensuring maximum security. Additionally, Kamaku provides reliable tracking even in remote or rural areas where cellular coverage might be poor, allowing you to monitor your pet's location without worrying about signal loss, whether in urban or rural environments.
How long does the battery last, and how do I charge the device?
Kamaku’s battery lasts up to 120 days on standby or 7 days with continuous use, making it one of the longest-lasting wearables on the market. The device charges wirelessly using a charging base, which is easy to set up and provides a quick charge. It takes approximately 1-2 hours for a full charge, ensuring minimal downtime for your pet’s tracker
Is the device waterproof?
Yes, Kamaku is IP68-rated waterproof, making it durable for outdoor use, even in harsh weather conditions. Whether your pet is playing in the rain or swimming, Kamaku remains fully operational.
How secure is Kamaku?
Kamaku ensures the security of your pet’s data with end-to-end encryption. All data transmissions, including location and health information, are encrypted to protect your privacy. Additionally, Kamaku complies with European data protection laws (GDPR), ensuring that your personal data and your pet’s information are stored and handled in full compliance with strict privacy regulations.
Can I export data from Kamaku?
Yes, users can export detailed reports of their pet’s health, location, and activity history. This is especially useful for veterinarians or caregivers who need to monitor and review a pet’s long-term health and movement patterns. This feature is available with Premium and Elite plans.
Can I use Kamaku with my smart home system?
Yes, Kamaku integrates with Google Home, Alexa, and Apple HomeKit (available in Premium and Elite plans), allowing you to control and receive updates about your pet’s health and location through your smart home system

Subscription Plans and Pricing

Find answers to your questions about our subscription plans, features, and pricing options to keep your pet safe and healthy
What are the subscription plans, and what do they offer?
Kamaku offers four subscription tiers, each tailored to different user needs: designed for individual pet owners, families, and professionals, enhancing animal safety with features like geofencing, activity tracking, and integration with smart home systems.

Starter Plan
  • Advanced GPS tracking.
  • Basic activity monitoring.
  • 7-day location history.
  • 1 geofence.
  • Share live location with one person.
Basic Plan
  • All Starter Plan features plus sleep and barking detection.
  • 90-day location history.
  • 2 geofences.
  • Track up to two pets.
  • Share data with up to three people.
Premium Plan
  • All Basic Plan features plus advanced health monitoring (calories, water intake).
    • 365-day location history.
  • 8 geofences.
  • Track up to eight pets.
  • Share data with up to eight people.
  • Smart home integration (Google Home, Alexa, Apple HomeKit).
Elite Plan
  • All Premium Plan features plus unlimited geofences.
  • Custom plans for large numbers of pets.
  • API integration for third-party apps.
  • Share data with up to 64 people.
Can I switch between subscription plans?
Yes, Kamaku subscriptions are monthly-based, allowing users to upgrade or downgrade plans easily. This flexibility ensures that you can adjust your subscription as your needs change, such as adding more pets or needing more advanced health monitoring.
Is there a free trial period for Syntheption subscriptions?
Yes, every user is granted a one-month free trial of the higher subscription tier than the one they are currently contracted to. For example, if you sign up for the Starter Plan (€0/year), you can access the features of the Basic Plan for the first month at no cost. It's important to note that this one-month free trial will not automatically continue after the trial period unless you explicitly express your desire to upgrade. Additionally, when you contract the Starter Plan, we do not ask for any payment method. Payment information is only required when you decide to contract a subscription plan that involves payment. This trial is a great opportunity to evaluate whether the additional features of the higher tier meet your needs before making any financial commitment.

Use Case Scenarios

Explore real-life examples of how Kamaku can help keep your pet safe and healthy in a variety of everyday situations
I have one pet and only need basic tracking. What’s the best plan for me?
The Starter Plan (€0/year) is the ideal option for someone with a single pet who needs GPS tracking and 7 days of location history. It’s simple, free, and covers the essential tracking needs.
What’s the best subscription for someone with one pet and a country house?
If you have a country house and a single pet, the Basic Plan (€50/year) is recommended. It offers up to 2 geofences, perfect for defining safe areas around your home and country house, while providing basic health tracking and geofencing alerts to ensure your pet’s safety in both locations.
I go hiking and travel frequently with my pets. Which plan is suitable?
For frequent travellers and hikers, either the Premium Plan (€125/year) or the Elite Plan (from €250/year) will work:

  • Premium is great for those needing health monitoring and up to 8 geofences, ideal for defining safe areas in multiple locations.
  • Elite is suited for those needing unlimited geofences and API integration.
I own a pet hostel with 30 pets. What’s the best plan for my business?
For pet hostels managing a large number of pets, the Elite Plan (from €250/year) is the best solution. It allows for tracking a large number of pets, offers API integration for seamless data management, and includes custom alerts to monitor the health and safety of all pets under your care.
I’m a dog trainer with 20 dogs. Which plan should I choose?
For a dog trainer managing multiple pets, the Elite Plan (from €250/year) is the ideal choice. This plan supports unlimited pet tracking, enables custom alerts for health metrics and behaviour, and includes API integration to streamline data management. Trainers benefit from sharing data with pet owners or assistants, allowing for effective collaboration in monitoring each dog’s progress.
What’s the best plan for a family with four pets?
The Premium Plan (€125/year per pet) is recommended for families with multiple pets. It allows tracking for up to 8 pets, with the ability to create 8 geofences for safe areas and provides real-time health monitoring. However, if the family requires custom alerts, API integration, more than 8 geofences or plans to add more pets, the Elite Plan (from €250/year) may be more appropriate for expanded functionality and support for more users.
I want to develop an app focused on pet health using your data. Which plan suits me?
The Elite Plan (from €250/year) is the best fit for developers. It includes API integration that allows seamless access to real-time data collected by Kamaku, enabling developers to build custom applications based on pet health, activity, and location. The plan also supports data exportation and sharing across large teams.
I’m an elderly pet owner who needs a simple setup and basic functionality. What plan should I use?
For elderly pet owners who need a simple, no-fuss solution, the Starter Plan (€0/year) is the most suitable option. It provides GPS tracking, 7-day location history, and a single geofence to ensure their pet’s safety. It’s easy to set up and does not require payment information or complex features, making it accessible for users with minimal technical experience.
I occasionally care for a friend’s pet. What plan should I choose?
The Basic Plan (€50/year) is a great choice for those who temporarily care for pets. It offers the ability to temporarily share live location and health data with the pet’s owner or other caregivers, ensuring you can monitor the pet’s activity and safety effectively during the caregiving period.
What's the best plan for Veterinarians monitoring client pets?
For veterinarians who need to monitor multiple clients' pets, the Elite Plan (from €250/year) is the ideal choice. This plan allows for unlimited tracking of pets, offers API integration, and enables the veterinarian to create custom alerts for specific health metrics or behavioural changes. Additionally, data can be shared with up to 64 users, ensuring collaboration between the veterinarian, their team, and the pet owners.